Support

Email direction.app.official@gmail.com. That is the live address, read by our team. A real person reviews every request. Say what device you are on, what you were trying to do, and what happened instead. A screenshot helps when something looks wrong.

We use that inbox for account questions, account deletion, Premium, cloning, the overnight player, privacy requests, and anything that feels stuck. We do not sell your email address or use it for marketing.

On X we are @direction_app. Quiet notes about the practice, not a second inbox. Private help still belongs in email.

Sound. The player needs a tap to start in most browsers. Headphones help. If a clone is not ready, Calm is the generic voice — never a parent stand-in.

Plan. Free keeps the I am / You are player and a short evening timer. Premium is $9.99 a month or $59.99 a year, with a 7-day free trial for eligible new subscribers. On Android, Google Play handles billing: cancel anytime in Google Play under Payments & subscriptions, then Subscriptions. On iPhone, cancel in your App Store subscription settings.

Cloning. Premium lets you clone your own voice, or another person’s voice with that person’s own agreement (a parent or guardian’s for a minor). For someone who has passed away, you must confirm you are a close family member or heir and that, to your knowledge, no one with authority over their estate objects. We may ask for reasonable proof, and we remove any voice if a family member, estate representative, or rights holder objects. No public figures, and no impersonation. To report a voice made without consent, email us with “voice complaint” in the subject and include the voice reference if you have it. If the clone cannot speak yet, we say so. Silence is better than a counterfeit.

Start over. Path has a clear reset for this device. It wipes the local walk — journal, lines, voices — and does not send a copy to us first. Before it clears anything, it asks our voice provider, xAI, to delete the voices saved on this device, and stops if that fails.

Delete a voice. Tap Delete voice in Voices. This removes the voice from Direction and asks our voice provider, xAI, to delete it. xAI may keep request records for up to 30 days.

Delete your account. If you signed in, open Account in the app and choose Delete account. It does not cancel a Google Play or App Store subscription, so cancel that first. Before the account is deleted, the app asks xAI to delete the voices saved on that device, and stops if that fails. Only voices saved on that device are covered, so delete voices before you clear browser or app data or switch devices, or email us for help. Each voice’s reference is shown in Voices. xAI may keep request records for up to 30 days. Can’t get in? Email us from the address on the account. Full steps are on Delete your Direction account.

Your journal, profile, and saved lines live in this browser or app on this device, even when you sign in. They are not a cloud diary. We cannot read your journal from the support inbox. If you write us, only include what you are willing to send.

When you ask the app to craft a line, speak a line, or clone a voice, those requests go through our server to xAI so the feature can run. The journal itself is not uploaded. Privacy is spelled out on the Privacy page.

This URL is the support destination for Direction on the App Store and Google Play. Email either way: direction.app.official@gmail.com. The live social listing is @direction_app. We do not have Instagram yet.